For service and they did not work on the boat until 3days after the day I brought it in. They replaced a few parts that cost $100 and charged me $400 in Labor. That might have been a little high, but I never complained. However, they did not fix the issue that I brought the boat in for. I called and they asked me to bring it in again and they would work on it right away. I brought it back and they kept it for 5 more days and never looked at it. The excuses given were astounding. 1. " it usually takes 5 to 7 days to service a boat after you bring it in" 2. "It rained today and we couldn't work on it" 3. " we had a number of distractions today and couldn't get to it"4 " we don't usually work on that engine" - even though they sold me the boat new.
WARNING!!!- Do not use Thurstons to service your Boat under any circumstances. I made an appointment
WOW! Came home to hear the good news that Thurston's Service Dept delivered our Cobalt across Lake Winnipesaukee to our boat slip - saved me 5 hours of roundtrip car driving (what a drag!!!!) and an hour in the boat (the opposite of a drag, actually). Such great service - thanks so very, very much!!!!
I took my boat back today without it being repaired!!!!
This is a great marina run by a great family. Their service department is super helpful and reasonable! I needed my boat motor repaired and it was done in a timely manner and reasonably priced. I would highly recommend this Marina for boat service!
WORST SERVICE ON THE LAKE
3- i asked for prices and when do i need to pick up my boat at the end of the season, i was told that i would get an email or mail with the details and pricing for winterization, storage and the cutoff date for the pick up. still haven't received anything from them. stay way from this place!
During the course of the 10days they had the boat, I called the service manager, Nick Thurston on several occasions to inquire about the status of service. He never answers the phone and I left him messages three time- he never returned one phone call.
worst place! i had my boat there for the season, they are quick to collect your money but the services are horrible, few issues:
Over the past many years, I have rented from Thurston's, purchased a boat from Thurston's and serviced two different boats with Thurston's. Their repair services have been top-notch, when I have had a concern they have been fair and quick to react. I have been very pleased and will continue to do business with them. From Ashley in the front office, to Nick in the service department, great Customer Service all around!
1- when i agreed to leave my boat there from memorial day weekend to Oct this year, they charged me $2,500.00, which its okay. from day one i specifically asked them to adjust my boat trailer and i was going to pay regardless of the cost. after Several calls, emails and follow up in person, the trailer never got adjusted and i end up doing it my self. someone else i met there had his boat at there and he said he only got charged $1,000.00 for the season.
2- i asked for help because the boat needed a new battery, the tech manager was rude and said i need a new battery and if i wanted the mechanic to install it would cost me extra. i bought the battery for $158.00 installed my self asked them again about making the trailer adjustments the manager told me he didn't have any time to do that.
Thurston S Marina is a US Storage based in Laconia, New Hampshire. Thurston S Marina is located at 18 Endicott St N, Laconia, NH 03246, USA.
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